Need Help?
This page is where you can find answers to all of the most common problems that people encounter. Check to see if your question is answered here and if not, send me an email at [email protected]!
FAQ
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How do I cancel my subscription?
Head to the My Account page in the drop-down menu above, then go to the Billing page and you'll find the option to cancel under the Subscriptions section. If you do not see this option present, please contact me at hello@avery hart.co and I will be happy to help you cancel.
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When I try to cancel my account the billing page says I don't have a subscription.
This is because your account is still being charged through our old platform. I'm working on a more elegant solution but for now, please email me at [email protected] and I will process your cancelation personally and send you a confirmation email. Please allow a few days for processing!
(This only applies to students who joined The Coven before November 2020. If you joined after that, you can cancel on the My Account page using the Billing tab.)
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I have a subscription but I can't access courses! What gives?
To access your courses, head to the My Dashboard tab in the header menu.
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Where the hell do I start?
Great question! There is SO much available here and I know it can be overwhelming. The best way to start is with the Start Here link in the footer below.
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How do I access the mobile app?
Instructions for accessing the mobile app can be found on the Start Here page in the footer menu. Troubleshooting for the app can be found in The Coven Community.